Organizational Commitment and Job Satisfaction on Organizational Citizenship Behavior in the Public Sector in Indonesia

The purpose of this study was to examine effect of organizational commitment and job satisfaction on organizational citizenship behaviors in the public sectors. This was a case study on employees of local water company “Tirta Mahakam” located in Kutai Kartanegara Regency. Quality of service will basically always be a major factor for organizations that focus on customer satisfaction. This is done to improve business activity and organizational performance. To have good quality services, depends on the human resources of the organization. The organization needs human resources that are performing well. Human resources / employees who show strong OCB are believed to be able to perform better. That is why it is important for organizations to create employees with strong OCB. This study was a causal associative study using a quantitative approach. Data were collected using a closed questionnaire with a total sample of 83 respondents. Respondents were chosen using simple random sampling. The results showed that job satisfaction and organizational commitment simultaneously affected organizational citizenship. Job satisfaction partially influenced organizational citizenship behavior. Organizational commitment partially influenced organizational citizenship behavior. Job satisfaction was proven to have the most significant influence. Further studies may include other variables that can influence OCB, such as leadership style, years of service, trust in the leadership, and organizational culture, to complement this research