Exploring the Critical Success Factors in Social and Health Care Information Systems Project Procurement

The Finnish government is implementing a welfare reform that involves combining the social and
healthcare systems. Several motivations for this change have been identified, the most significant of
which are that many information systems are not interoperable, and challenges associated with data
management and isolated service offerings. In the government’s strategy involves digitalising to
address these challenges. This paper outlines the landscape of the reform and discusses the
architecture choices and critical success factors of the proposed digitalisation process. The enterprise
architecture is applied to the largest county, which comprises over 1,900 social service and
healthcare-related information systems. The target is to design a single joint system with a maximum
of 300 supporting information systems resulting in 3 billion EUR in savings. The findings are
presented as six primary empirical conclusions.